Privacy Policy
Privacy Policy
Effective Date: March 21, 2026 | Last Updated: March 21, 2026
1. Who We Are
513 Apartments (operating under affiliated entities, collectively "513 Apartments," "we," "our," or "us") is a residential and commercial property management company headquartered in Cincinnati, Ohio. We own and manage residential rental properties throughout the Cincinnati metropolitan area.
This Privacy Policy describes how we collect, use, disclose, and protect personal information about prospective tenants, current tenants, former tenants, and other individuals who interact with us in connection with our properties and services.
2. Information We Collect
We collect personal information in connection with our rental and property management activities. The categories of information we may collect include:
Identification & Contact Information
- Full legal name, date of birth, and government-issued ID
- Current and prior addresses
- Phone numbers (including mobile numbers used for SMS communications)
- Email addresses
- Emergency contact information
Financial & Employment Information
- Income verification documents (pay stubs, bank statements, tax returns)
- Employer name and contact information
- Credit history and credit score (obtained via third-party screening)
- Rental payment history and account balances
- Security deposit and payment records
Tenancy & Property Information
- Rental application data and lease agreements
- Maintenance requests and service history
- Move-in and move-out inspection records
- Lease violations, notices, and correspondence
- Vehicle registration information (where required for parking)
Background & Reference Information
- Rental history and prior landlord references
- Criminal background check results (obtained through third-party screening services in compliance with applicable law)
Communications
- Records of phone calls, emails, text messages, and written correspondence with our team
- Maintenance request details and related photos or documents you submit
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- Rental application processing: Evaluating eligibility, running background and credit checks, and verifying references
- Lease administration: Preparing, executing, and enforcing lease agreements and addenda
- Tenant communications: Responding to maintenance requests, coordinating repairs, providing property-related notices, and answering tenant inquiries
- Rent collection and accounting: Processing payments, tracking balances, and managing security deposits
- Property operations: Scheduling and coordinating maintenance and repair work with our service team
- Legal compliance: Complying with applicable federal, state, and local laws, including Ohio landlord-tenant law, Fair Housing requirements, and other regulatory obligations
- Safety and security: Addressing health or safety concerns at our properties
- Dispute resolution: Managing lease disputes, eviction proceedings, and related legal matters
We do not sell your personal information. We do not use your personal information for advertising or marketing purposes, and we do not share it with data brokers or advertising networks.
4. SMS & Text Messaging
513 Apartments may communicate with tenants and prospective tenants via SMS text message for customer care and property management purposes.
SMS Program Disclosure
Message Types: We send SMS messages only for customer care purposes, including maintenance request updates, lease-related inquiries, unit availability confirmations, move-in and move-out coordination, and responses to tenant-initiated communications. We do not send promotional or marketing messages via SMS.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Consent: By providing a mobile phone number in connection with a rental application, lease agreement, or direct communication with our team, you consent to receive SMS messages from 513 Apartments related to your tenancy or inquiry.
Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message we send. After opting out, you will receive a single confirmation message and no further SMS messages unless you re-enroll.
Help: Reply HELP to any SMS message for assistance, or contact us directly at (513) 409-1935.
- Message and data rates may apply depending on your mobile carrier and plan.
- Message frequency varies based on your tenancy and service needs.
- Carriers are not liable for delayed or undelivered messages.
For questions about our SMS practices, contact us at the information provided in Section 11.
5. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
Service Providers & Contractors: We share information with maintenance contractors, screening services, property management software providers, and other vendors who assist us in operating our properties and delivering services to tenants. These parties are authorized to use your information only as necessary to perform services on our behalf.
Credit & Background Screening: With your authorization, we submit rental applications to third-party screening companies that conduct credit checks, criminal background checks, and rental history verification in accordance with the Fair Credit Reporting Act (FCRA) and applicable Ohio law.
Legal Requirements: We may disclose your information when required by law, court order, or legal process, or when we believe disclosure is necessary to protect our rights, comply with a judicial proceeding, or respond to a government request.
Business Transfers: In the event of a sale, merger, or transfer of ownership of a property or entity, tenant information related to that property may be transferred to the successor owner or operator, subject to the same privacy protections described in this policy.
Safety: We may share information if we believe in good faith that disclosure is necessary to prevent imminent harm to any person or to address an emergency involving the health or safety of a tenant or other individual.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. In general:
- Active tenant records are maintained throughout the duration of the tenancy and for a minimum of seven (7) years thereafter, in accordance with Ohio landlord-tenant law and our recordkeeping obligations.
- Rental applications from individuals who did not become tenants are retained for a minimum of two (2) years.
- Security deposit records are retained in accordance with ORC § 5321.16 and applicable law.
- SMS opt-out records are maintained indefinitely to honor opt-out requests.
When personal information is no longer needed, we dispose of it securely.
7. Security
We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect from unauthorized access, disclosure, alteration, and destruction. These measures include limiting access to personal information to employees and contractors who have a legitimate need to know it in connection with their duties.
No method of transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of your information. If you believe your information has been compromised, please contact us immediately.
8. Your Rights & Choices
Depending on your location and the nature of your relationship with us, you may have the following rights with respect to your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct inaccurate or incomplete information.
- Deletion: You may request deletion of your personal information, subject to our legal obligations to retain certain records.
- SMS Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message or contacting us directly.
To exercise any of these rights, please contact us using the information in Section 11. We will respond to verifiable requests within a reasonable timeframe and in accordance with applicable law. We will not discriminate against you for exercising any privacy rights available to you.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us so we can take appropriate steps.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued tenancy or interaction with us following any update constitutes your acknowledgment of the revised policy.
11. Contact Us
513 Apartments
2639 Erie Ave #8400
Cincinnati, OH 45208
Phone: (513) 409-1935
Email: info [at] 513apartments.com