Accessibility
Accessibility Statement
Effective Date: March 21, 2025 | Last Updated: March 21, 2025
Our Commitment
513 Apartments is committed to ensuring that our website and digital services are accessible to all individuals, including people with disabilities. We believe that everyone deserves equal access to housing information and services, and we are actively working to meet and maintain recognized accessibility standards across our online presence.
1. Standards We Target
513 Apartments aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, cognitive, and motor impairments.
We also seek to comply with applicable requirements under Title III of the Americans with Disabilities Act (ADA) and the Fair Housing Act (FHA) as they apply to our digital communications and services.
We are additionally evaluating WCAG 2.2 Level AA criteria and incorporating updates over time.
2. Current Conformance Status
Our website is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some portions of the content do not fully conform to the accessibility standard. We are actively working to identify and remediate non-conforming elements and conduct ongoing accessibility reviews using automated evaluation tools and manual testing.
If you experience any difficulty completing a rental application or accessing housing information on our website due to a disability, please contact us immediately. We will provide reasonable accommodation to ensure you have equal access to our application process.
3. Known Limitations
Despite our best efforts, some content on our website may not yet fully meet WCAG 2.1 Level AA. Known or potential limitations include:
Property listing photos: Alt text may be incomplete. Alternative: Contact us for a verbal description of any unit.
Video walkthroughs: Captions may not be available on all videos. Alternative: We will provide a written description or guided phone walkthrough on request.
PDF documents (leases, addenda): PDFs may not be fully tagged for screen readers. Alternative: We will provide documents in an accessible format on request.
Third-party content: Embedded maps or widgets may not be fully accessible. Alternative: Contact us for address and directions in plain text.
If you encounter a barrier not listed here, please let us know using the contact information in Section 7.
4. What We're Doing
513 Apartments takes the following steps to improve and maintain accessibility across our digital presence:
- Automated monitoring: We use automated accessibility scanning tools to identify WCAG violations on an ongoing basis.
- Alt text standards: We apply descriptive alt text to images, including property photos, to support screen reader users.
- Form accessibility: Our rental application and contact forms are reviewed to ensure fields are properly labeled and navigable by keyboard and assistive technology.
- Color contrast: We maintain color contrast ratios that meet or exceed WCAG 2.1 AA minimums across our website design.
- Keyboard navigation: Core site navigation and interactive elements are designed to be operable without a mouse.
- Third-party review: When engaging vendors for website updates or new features, we include accessibility requirements as part of our evaluation criteria.
- Ongoing remediation: Accessibility issues reported by users are logged, prioritized, and addressed within a reasonable timeframe.
5. Assistive Technology
Our website is designed to be compatible with commonly used assistive technologies, including:
- Screen readers (including NVDA, JAWS, VoiceOver for macOS/iOS, and TalkBack for Android)
- Keyboard-only navigation
- Browser zoom and text resizing up to 200% without loss of content or functionality
- High contrast display modes
- Voice recognition software (including Dragon NaturallySpeaking)
If you experience compatibility issues between our website and your assistive technology, please contact us so we can assist and document the issue for remediation.
6. Request an Accommodation
If you require a reasonable accommodation to access information about our properties, complete a rental application, or communicate with our team due to a disability, please contact us directly. We are committed to providing timely assistance and will work with you to identify an effective alternative means of access.
Accommodation requests may include, but are not limited to:
- Providing lease documents or disclosures in large print, audio format, or an accessible electronic format
- Completing a rental application by phone or in person rather than online
- Receiving property descriptions, photos, or virtual tour assistance via phone or email
- Communicating via TTY/TDD or relay service
Phone: (513) 409-1935 | Mon – Fri, 9 AM – 5 PM ET
Email: info [at] 513apartments.com | Response within 2 business days
We will not charge any fee for providing an accessible format or reasonable accommodation. We will not retaliate against or disadvantage any applicant or tenant for requesting an accommodation.
7. Feedback & Contact
We welcome feedback about the accessibility of our website. If you encounter a barrier, experience difficulty accessing any content, or have a suggestion for improvement, please let us know.
When reporting an issue, it is helpful — though not required — to include:
- The specific page or feature where you encountered the issue
- The assistive technology or browser you were using
- A brief description of what you were trying to do and what happened instead
We aim to acknowledge accessibility feedback within two business days and to provide a substantive response or resolution within ten business days.
513 Apartments
2639 Erie Ave #8400
Cincinnati, OH 45208
Phone: (513) 409-1935
Email: info [at] 513apartments.com
8. Fair Housing
513 Apartments complies with the federal Fair Housing Act, which prohibits discrimination in the sale, rental, and financing of housing on the basis of race, color, national origin, religion, sex, familial status, and disability, among other protected classes.
Under the Fair Housing Act, individuals with disabilities have the right to request reasonable accommodations in rules, policies, practices, or services, and reasonable modifications to the physical structure of a dwelling, when necessary to afford them equal opportunity to use and enjoy the housing. Requests for reasonable accommodations or modifications should be directed to our team using the contact information above.
Equal Housing Opportunity. 513 Apartments is an equal housing opportunity provider. We do not discriminate against any person because of race, color, religion, sex, national origin, disability, familial status, or any other class protected by federal, Ohio, or local law.